Job Title:
VP, Salesforce Partner Sales Leader
Job Description
Concentrix is a global leader in customer experience solutions and technology, improving business performance for some of the world's best brands, including over 95 Global Fortune 500 clients and over 2000 clients worldwide. Our vision is to be the greatest customer engagement services company in the world, rich in diversity and talent - powered by creativity and technology.
Job Description
The VP, Salesforce Partner Sales Leader is responsible for leading and managing a team of Sellers, ensuring they maintain proactive relations with Account Executives on the Tech Partner side and engage with them to identify and pursue opportunities. The Manager/Leader collaborates with Concentrix Account Executives within the Tech Partner vertical/GEO to proactively discuss solutions and identify sell/co-sell opportunities. The Salesforce Partner Sales Leader understands the Salesforce Vendor ecosystem and coaches the sales team on how to navigate. They oversee the team’s efforts from initial sales qualification to pursuit to close, utilizing enterprise solution selling, practice area expertise, and developing productive relationships with key buyers and decision-makers at new clients. This strategic leadership role is crucial in fostering a high-culture team environment that positively encourages growth and development.
Qualifications:
- Bachelor’s degree in business administration, Marketing, or a related field with 12+ years of experience in sales.
- At least 3 years’ experience of managing a sales team selling complex tech solutions. Knowledge of CX tech and BPO marketplace is an advantage.
- Experience interacting with and selling to senior leaders across multiple functions and lines of business, including but not limited to, CX, Operations, Technology, Finance, Sourcing, etc.
- Strong communication and interpersonal skills with the ability to build new client relationships of trust and become a trusted advisor.
- Excellent problem-solving and conflict-resolution abilities.
- Ability to analyze data and use insights to lead solution build processes and win
- Proficiency in using CRM systems (e.g., Salesforce) and other relevant tools.
- Self-starter and strong time management skills.
- Ability to work collaboratively within a team environment.
Key Responsibilities
Strategic Partner Relations:
- Lead the team in key relations with Tech Partner Account Executives.
- Collaborate with Alliance Partners marketing team to plan partner co-hosted workshops and events.
- Understand Concentrix sales organization leader priorities, deal types and opportunities to propose tech partner solutions.
Strategic Selling and Business Growth:
- Brings strategic leader to originate, shape, and commercially enable complex sales opportunities, and maintain an active funnel as a result.
- Leads the team in generating and building new client relationships from qualification to close.
- Strong understanding of CX Operations and tech-led solutions that innovate CX at B2B and B2C organizations.
- Provides clear leadership to virtual pursuit teams featuring SMEs from multiple practices.
- Articulates a compelling and differentiated value proposition.
- Leads and supports business negotiation for complex opportunities.
- Provides discipline and best practices to the sales process.
Knowledge and Expertise:
- Builds and demonstrates a clear understanding of the target client’s business and their strategic business objectives, and ensures the team does the same.
- Builds and demonstrates a strong understanding and knowledge of BPO and Technical Services associated with the target client’s industry sector.
- Leverages exceptional communication skills to speak at forums both internally and externally and encourages the team to do the same.
- Stays updated on industry trends, emerging technologies, and best practices in sales management.
Team Management and Talent Development:
- Strategically selects and implements the optimal structure for the team, ensuring talents are appropriately assigned.
- Provides strategic direction, ensuring alignment with company goals and culture.
- Conducts regular performance evaluations, providing constructive feedback and recognizing high performance.
- Leverages internal resources and expertise to develop and propose high-value and profitable solutions to clients.
Reporting and Analytics:
- Monitors and reports on team’s sales performance, tracking key metrics, and reports on progress to Sales Leaders.
- Prepares and delivers regular reports and updates to Leaders on team sales performance and metrics.
Location:
USA, IN, Work-at-Home
Language Requirements:
Time Type:
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
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