UK Sales and Service Advisor
Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a base salary of R7524,56 + Incentives and commission.
You’ll be working on-site from our vibrant Cape Town office where creativity meets cutting-edge technology. All the while, you’ll become part of a community of like-minded individuals who become friends for life.
This Sales and Service Advisor role at Concentrix is a great match if you:
- Minimum 6 months of international Upselling and Service experience
- Clear criminal and credit record
- Passed Grade 12
- Ability to work shifts aligned to UK business hours
- Proficient in English verbal communication
- Self-motivated and highly responsible
What is in it for you?
In this role, we offer benefits that help you support your unique lifestyle:
- Base Salary of R7524,56 + Incentives
- Progressive commission structure
- Medical aid for main member / medical insurance for employee and two dependents
- Medical aid – Covers only employee
- Medical Insurance – Covers employee and 2 dependents (Dependents 100% payable by Concentrix)
- Pension Fund
- 2.5% company contribution, 2.5% employee contribution
- Subsidized transport
- Shift Allowance after 6pm
- Fantastic Employee Assistance Programme (EAP)
- Group life cover
- Access to financial well-being sessions, will writing sessions and stress management sessions
- Team building and upskill training opportunities
- Interactive and inclusive company culture
What you will do in this role
- Provide exceptional customer service while actively promoting relevant telecom services to drive sales and retention.
- Engage in proactive sales conversations to identify opportunities to up-sell or cross-sell telecom services, such as mobile plans, internet packages, or add-on services
- Handle inbound and outbound calls to retain customers at risk of churn by offering tailored retention solutions.
- Resolve customer issues and concerns related to billing, technical issues, or service inquiries while maintaining a focus on both service excellence and sales targets.
- Take ownership of customer inquiries, ensuring that all issues are addressed and resolved in a timely and efficient manner.
- Conduct thorough needs assessments with customers to recommend the best services or upgrades suited to their requirements.
- Handle calls regarding cancellations or service downgrades and provide persuasive solutions to retain customers
- Maintain high levels of knowledge regarding the company’s offerings to ensure accurate recommendations and effective sales strategies
- Recognize when to escalate complex issues or technical problems to the relevant team or department.
Ready to bring your skills, experience and sense of urgency to a company that values your expertise. Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
With game-changers in over 70 countries, we celebrate our differences and embrace what makes each of us unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
Eligibility to work
In accordance with South African law, only applicants who are legally authorized to work in SA will be considered for this position, and the appointment will be made in line with the company’s EE Plan.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.