Customer Service Representative (Spanish-speaking) - From home

Location
Barcelona, Spain
Language
Spanish

Description

In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. 

Reimagine your career!

Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year. 

We’re on the lookout fora Spanish-speaking Customer Representative (From home) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Representative on our team, you will:

- Take incoming customer contacts (via telephone, email, chat other automated alerts) and solve users’ demands 
- Log call details onto call management systems and provide response and resolution within SLA  
- Maintain service and product knowledge and expertise associated with applications specific to individual customers 
- Ensure contractual SLA is maintained

Concentrix is a great match if you:

- Have a proficient or bilingual level of Spanish and advanced level of English
- Have good disposition to work in a customer service environment 
- Have customer care skills – ability to listen to and understand the customers’ need 
- Can take ownership of, and progress calls to resolution or to escalate call to resolution 

It will be a plus if you have:

- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus 

If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

- Part-time 30 hours/week contract: rotative Monday to Sunday 18:00 to 00:00 (only two weekends per month)
- Salary 14 600 euros gross/year + up to 769 euros gross/year in bonus

- Work from home (must live in Barcelona)
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes 

Reimagine the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer 

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
RRQ24-003329-1-SPAIN