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Job Title:
Technical Support Specialist with ItalianJob Description
To ensure the expansion of our Welcome and Support Center we are looking to recruit a Technical Support Specialist.
The Welcome and Support Centre provides technical support and replacement parts logistic support for one of Concentrix’s major customers.
So, what’s the role all about?
Handling Clients’ Technical requests by phone and chat
Providing Hardware and Software support to the utilized multifunctional devices
Focusing on customer expectations and satisfaction
Collaborating with other team members to provide high-quality support
Ensuring that all Service level Agreements (SLAs) are met consistently
Our top candidate has:
Fluency in Italian and working level of English
Basic Troubleshooting skills
Excellent communication skills
Ability to identify and understand clients’ needs
Ability to present complex information in a simple way
Why to work for Concentrix?
Standard working hours on full-time
Competitive remuneration with performance-based bonuses
Opportunity to grow with our career development programs
Reward and Recognition program
Constant support from a dynamic success-driven team of specialists
Health and Life Insurance
Internet Allowance
Meal Allowance
That's just the beginning. Send us your CV now to open the door to the new career opportunities ahead of you!
We’re looking forward to meeting you!
Who are we?
With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.
We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.
We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)
Location:
GEO Tbilisi - Vake Plaza 7th & 8th Flrs, 72a Ilia Chavchavadze Avenue, 7th & 8th FlrsLanguage Requirements:
Time Type:
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