Job Title:
Account Manager (Japanese Speaker)Job Description
The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.Ensures that client’s customers are consistently satisfied with the client’s products and services, and resolves escalated issues
Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives
Evaluates the client's customer needs and proposes potential solutions
Serves as a single point of contact for the client customer and may coordinate the work of client service teams
Utilize data to successfully remediate customer concerns/roadblocks prohibiting satisfaction
Manage external competitive pressures and effectively handle objections
Work with multiple stakeholders, building effective relationships with decision-makers at all levels
Responsible for managing sales territory and achieving monthly quotas ▪ Negotiate skillfully in tough situations
Identify risk and barriers to success; develop contingency plans when necessary
Identify opportunities for additional product or service sales
Use data to help influence buying/renewal process.
Requirements:
Bachelor’s degree preferred
4+ years working in a sales or account management preferred
Demonstrated ability to effectively communicate in a fast-paced environment while developing positive relationships
Experience in high volume calling preferred
Proven track record of success in sales or account management
Passion for exceptional customer experience and sales
Aptitude to learn and optimize new technology and data
Problem-solving skills
Excellent knowledge of MS Office programs
Excellent verbal and written communication skills
Experience working with Salesforce.com or similar CRM required
Demonstrated ability to prioritize and multi-task in a time-sensitive environment
Demonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences
Execute high level of independent judgement and critical thinking
Professional and polished demeanor
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan KiaraLanguage Requirements:
JapaneseTime Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents