Customer Lifecycle Manager (all diversity)

Job Title:

Customer Lifecycle Manager (all diversity)

Job Description

Are you passionate about sales?

Do you want to work in sunny Spain?

Our company

Our clients belong to the top 500 business companies in the sectors IT, telecommunications, e-commerce, automotive, and financial services. We are a multicultural company collaborating with employees from over 70 countries and more than 150 spoken languages. We offer a great work environment, modern offices, a dynamic and young approach, with true career opportunities. Your workplace in our office is located in the heart of Benalmádena in Spain.

Your future project

Become part of our success story with one of the biggest brands in the IT and Cloud Industry, providing services to many different companies from all around the world and helping them to reach their goals!

We can support you in joining us asap and smoothening a relocation, too. Also we want to build your future with us. Therefore we offer permanent contracts and 2 positions. Let's talk about that in our meeting!

Your role as a Customer Lifecycle Manager (all diversities)

Customer-facing role to execute the engagement and drive to partner hand-off; provides initial face/voice to the customer and brings in specialists as needed. Working in our office in sunny Benalmadena, Spain, you will become a member of our team focussing on the Belgian market and bring in your excellent communication talent in Flemish.

Please note: The Flemish language on native/bilingual level and fluent English are both mandatory requirements. Also having the mentioned sales experience is mandatory. Unfortunately, we can not include you in the further process without theses matches.

Responsibilities

• Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationships

• Quarterback sales from lead to purchase; be the main point of contact for our client's customers, leading the sales strategy, overcoming objections and negotiating success

• Engage with small and medium businesses across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs with our client's leading cloud technologies

• Obsess over our client's customers and prospects to deliver a world-class customer engagement experience

• Secure customer wins for our client's cloud: Maximize up-sell and cross-sell opportunities collaborating with Solution Specialists and Partner Connection Managers

• Position competitive offerings and solutions in the context of customer needs and experiences

• Demonstrate verbally and in writing how customers can capture value and envision their future with our client's technologies

• Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria

• Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline and usage for the products and solutions in scope; contact 200 leads and create 30 opportunities per month; maintain high daily activity, minimum ~60-90 activities/day. Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage our client's customers

• Collect feedback from customers and articulate it back to the business: “Voice of customer”

What are we looking for?

• High school diploma required; BA/4-year degree preferred

• 2-3+ years sales experience in the Belgian market with a proven track record of success is required. Minimum 1 year IT industry experience required. Minimum 1 year sales account management or customer management experience required

• Experience working with or selling complex software solutions preferred

• Specific software certifications are appreciated, please include your certifications in your application

• A self-starter with a track record of outstanding ownership of training and skill enhancement, seek continuous quality improvement

• Strong interpersonal skills, excellent oral, written and verbal business communications skills in Flemish on a native/bilingual level (C1) and fluent English (B2) are both mandatory; additional French language skill is a plus. Ability to successfully communicate with contacts via the phone (cold calling and established relationship), email, video and presentations

• General knowledge of the IT industry (with minimum 1-year proven industry experience), with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately

• Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong business collaboration

• Solid time management skills and ability to work independently or under supervision with a high level of integrity.

• Experience using divers office and cloud software applications and CRM systems

• Passion for cloud technologies and changing the world

If you identify with this, join us!

We offer:

• Monday to Friday 09.00 to 18.00.

• Contract hours: 39h/per week

• Full time job with a Spanish, long term contract

• Help to get your Spanish documents (NIE, social security and bank account)

• Relocation package (if you come from abroad)

Our Employee Perks

• A large variety of discounts for private health insurance, language school, gym membership, scooter and car rental, IT products from leading brands, restaurants and bars

• Webhelp and Concentrix are ONE team now and we offer our employees company events and activities such as free yoga and salsa classes, gaming and cooking club, Webhealth Kilometer Challenge, Webhelp’s Got Talent (for all locations worldwide), volunteer programs where you can also become a passionate game-changer

• Continuous learning and development programs with paid trainings

• National and international mobility within our company. We have more than 140 locations in over 35 countries

• Growth possibilities in terms of role and conditions

• Attractive work environment in a new and modern office in Benalmádena (Office location: Plaza Solymar, 29630 Benalmádena Costa)

• International and dynamic environment

• Fantastic colleagues with a winning mentality

Do you want to see what it's like to work at Concentrix? Follow us on Instagram and like us on Facebook!

You want to know more about this position? Recruiters Alvaro Medina Trujillo via [email protected] and Jutta Pralle-Schröder via [email protected] will love to answer all your questions!

#LI #CNXEMEA #EMEACNX #WEBHELP #CONCENTRIX

Location:

ESP Benalmádena Costa - Plaza Solymar, C.C. Benalmar Local 12

Language Requirements:

English (Required), Flemish (Required), French

Time Type:

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