E-commerce Customer Care Advisor with German

Job Title:

E-commerce Customer Care Advisor with German

Job Description

We are growing!

Concentrix works with one of the world's largest Beauty & Wellness brands.

In the role of E-commerce Customer Care Advisor you will provide support for a variety of brands and be required to remain knowledgeable on all products as well as maintain up-to-date knowledge on all the processes to support our consumers.

So, what’s the role all about?

• Handling customer contacts via e-mail , phone and chat:

• Supports and guides customers to ensure outstanding customer support and satisfaction;

• Continuously improves customer satisfaction by handling complaints in a professional manner,

• Taking ownership and being accountable for a satisfactory outcome for the customer.

• Achieve key metrics, targets and goals to ensure the highest level of service is delivered to customers

You are good fit for the role if you: 

• Have fluent level of German language;

• Have good level of English language;

• Have excellent knowledge and use of MS Office applications;

• Have excellent customer care skills;

• Have excellent organizational and problem solving skills.

What can you expect from us:

• Fulltime role with standard working hours Monday – Friday

• Competitive salary

• Hybrid model of work

• Comprehensive initial training and onboarding (fully paid by us)

• Continuous training and upskilling programs through Concentrix University

• Professional Development and Career Navigation programs to map out the steps in your desired development

• Health and Wellbeing initiatives

• Relocation support if needed (accommodation and travel expenses)

• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!

That's just the beginning. Send us your CV now to open the door to the new career opportunities ahead of you!

About us:

With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.

We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.

We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)

Location:

BGR Sofia - Advance Business Center

Language Requirements:

Time Type:

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