Job Title:
Specialist, Renewal Sales (Mandarin/English Speaker)Job Description
Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.You Will
Achieve your revenue-based quota by selling renewals/products/services, may offer upsell opportunities when applicable
Work within dedicated territory for established client
Provide accurate weekly/ monthly/ quarterly sales forecast
Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements
Successfully promote products or services for established client
Guide customers through onboarding after product purchase and promote strategic adoption of product(s) enhancing the customer experience, establishing optimal usage behaviors and accelerating the customer's time to value
Utilize data to identify ‘at risk’ and adoption opportunities
Initiate steps as needed to remediate customer concerns/roadblocks prohibiting satisfaction or product usage
Manage external competitive pressures and effectively handle objections to retain customers or win new customers
Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
Ensure high level of professionalism during all interactions with customers and prospects
Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met
Collaborate with cross functional teams and management to optimize sales processes, systems and achieve a superior customer experience
Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner
Other duties, as assigned and necessary
You Have
Bachelor’s degree preferred
3-4 years of experience working in a sales capacity preferred
Prior success in achievement in individual and/or team sales quota/goals
Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships
Prior experience in high volume calling strongly preferred
Demonstrated aptitude and success to learn and optimize new technology and data
Strong problem-solving skills
Excellent knowledge of MS Office programs
Excellent communication skills (verbal, written)
Experience working with Salesforce.com or similar CRM strongly preferred
Demonstrated ability to manage multiple priorities effectively, with proven success
Proficiency in additional languages would be an advantage.
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan KiaraLanguage Requirements:
English, MandarinTime Type:
Full time2024-09-30If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents