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Job Title:
Sr. Consultant, StrategyJob Description
Role level: Sr. Consultant, Customer Engagement SolutionsAt Concentrix Catalyst, we create exceptional customer engagement, accelerate digital transformation, and deliver actionable customer experience (CX) improvements. We focus on tapping into sentiment and building an emotional connection that keeps customers fanatical about our clients’ brands.
Concentrix Catalyst is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive companies from around the world to future-proof their business and stay ahead of the competition and customer expectations.
Concentrix Catalyst is searching for a talented CX Engagement Solutions Sr. Consultant to independently lead transformation projects for large clients and develop recommendations for improvement related to the project initiative. This role requires a high level of creativity, attention to detail, analytic skills, and the leadership aptitude to inspire excellence. You should be self-sufficient and self-motivated, but also a strong team player. You’ll need strong organizational, multitasking and planning skills as well as a high commitment to quality and outstanding internal and external customer service.
Essential Functions/Core Responsibilities
Serve clients across a range of industries to drive impactful business value through improved customer journeys and better customer experiences
Build trusted client relationships through proactive account management and exceptional project delivery
Lead 1-2 client engagements concurrently, or a single client account with multiple embedded workstreams
Develop an analytic approach, document tasks and manage timelines for new/existing clients in support of our consulting projects
Analyze large client data sets and qualitative discovery such as interviews, focus groups, observations, process mapping, and review of client documentation and metric
Develop recommendations for improvements with calculated ROI/impact expectations related to the project initiatives
Conduct internal and client-facing presentations to provide thought leadership, findings, and recommended changes for improvement
Partner cross-functionally to translate business needs into new solutions for customers
Derive insights that are not obvious and build recommendations that have a solid business case for success
Candidate Background & Profile
Confidently communicate ideas to senior executives as well as internal and external stakeholders
Be self-motivated, hungry for a challenge with the ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
Display an exceptional ability to take initiative and ownership with focus on continuous improvement
Excellent attention to detail
Demonstrated ability to guide and manage customer transformation efforts
Solid understanding of the organization's business operations and industry. Demonstrated business acumen
Proficiency in Microsoft Power BI; experience with DAX and data modeling.
Strong understanding of A/B testing methodologies and statistical analysis.
Experience with SQL (nice to have), Excel, and other data analysis tools.
Excellent communication and presentation skills, with the ability to convey complex data insights to non-technical stakeholders.
Strong problem-solving skills and a results-oriented mindset.
Bachelor's degree in related field from a four-year college or university with five to nine years of consulting or analytics experience preferred
Advanced Microsoft Office skills
Location:
PHL Makati City - Ayala North ExchangeLanguage Requirements:
Time Type:
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