Job Title:
Technical Product Manager
Job Description
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
Technical Product Manager
The position requires being a strategic partner with groups across the enterprise including but not limited to Digital Frontline, Retail, Web, Customer Delivery, and Marketing, etc. Championing new feature initiatives based on industry best practices, supporting cross functional initiatives, and supporting ongoing operations and mentoring product managers are daily responsibilities required in the role.
Success will be measured through increases in brand and product engagement, generated marketing leads, and increased customer engagement/loyalty
Enterprise Core Competencies
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
MUST HAVE:
- Proven experience in updating and maintaining Swagger API documentation to ensure accuracy and completeness.
- Expertise in creating and updating flow diagrams using PlantUML for clear and effective visual representation of systems and processes.
- Strong understanding of API security vulnerabilities with the ability to identify, assess, and remediate risks to safeguard system integrity.
- Ability to implement best practices for API and system security, ensuring compliance with industry standards.
Essential Functions
- Manages complex areas/products/features in systems managed by Frontline Product Management, and held accountable for results.
- Identifies and recommends features/enhancements and develops strategies accordingly.
- Work closely with senior leadership to develop product roadmap for areas owned and prioritize features and projects based on resources and ROI impact.
- Leads and drives key high-impact initiatives assigned by senior leadership and acts as the product evangelist to build awareness, understanding and support of the product and its features cross-organizationally.
- Use a variety of methods to develop ideas and concepts (e.g. storyboards, personas, story mapping, wireframes, prototypes, etc.), write user stories, and partner with multi-disciplinary teams to integrate design outputs into business and strategic context
- Manages large-scale innovative strategy, oversees the development of business plan, roadmap, and timeline to drive from concept to adoption.
- Engage key stakeholders (e.g. business, design, production, etc.) to deliver new product features and enhancements to improve user experience, while driving a cultural shift to agile development
- Represents T-Mobile on enterprise projects /enhancements that impact DASH, TMAG , and Native Selling Experiences.
- Assesses organizational readiness to support new products, technologies, and acts as Web Strategy team representative for deployments. Provides direction to agencies and 3rd parties.
- Conducts competitive and industry best-practice analysis, monitors web industry trends, and makes recommendations that impact overall 2-3 year strategy/roadmap built by senior leadership.
- Provides mentoring and coaching to lower level Product Managers and Business Analysts in all aspects of Product Management methodologies and deliverables.
- 6+ years product management in business process, frontline systems, working with developers, engineers, UI designers, QA and other cross functional groups
- 6+ years creating and writing effective program and creative briefs, business requirement documents, use cases, user stories, wireframes, customer flow diagrams, test cases, functional requirements and business cases for large projects
- 6+ years user interface & site architecture experience including business requirement document development
- Experience using Agile development practices including Rally or JIRA to manage workflow, working in Scrum Teams, and Sprint Planning
- Proficient in Excel, Word, Outlook, Powerpoint and Visio, and design software
- Solid knowledge of middle layer and back-end system integration
- Competency in brand and product engagement, e-commerce, web self-service, customer loyalty and cross sell technologies
- Ability to monitor business intelligence data and provide recommendations for website enhancements
- Working knowledge of HTML, XML, scripting, .NET, ASP and other current technologies
- Experience with effective Market Analysis and Research, Performance Analysis, Products/Services Innovation & Development, Product/Services Management, Business Case Analytics, Brand Management, Co-Marketing, Communications Management, Agency Management, Digital Tools Development
- Strong analytic/financial skills to drive business case modeling and decision making
- Excellent verbal and written communication skills with demonstrated public speaking and presentation comfort/skill and experience.
- Effective mentoring and onboarding of other team members
Desired
- 3+ years agile development and workflow management
- eCommerce experience
- Call Center Experience
- Frontline (Call Center, Retail, etc.) UI Design
Education
Minimum Required
- Bachelor’s Degree, Design related preferred, Quantitative discipline or eq. work experience
#ConcentrixCatalyst
Location:
USA, KS, Work-at-Home
Language Requirements:
Time Type:
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
•English
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To request a reasonable accommodation please click here.
If you wish to review the Affirmative Action Plan, please click here.
