Customer Support Agent (Italian-speaking) - POS System Solutions

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Support Agent in Porto, Portugal  you will ensure that performance goals are met across all operations. And that we fulfil client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. Furthermore, you'll have an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role 

As a Customer Support Agent, you will:

• You are the voice of our company – the direct link to our customers
• Take care of our Italian-speaking customers by phone, email, chat and social media channels
• Support competently our merchants for all questions and inquiries about our product and service
• Work on the optimisation of all processes related to our customers, to 
  constantly increase the happiness of our merchants
• Work with other departments together, for example Sales and Marketing
• You will be part of an international and multilingual team

Your qualifications

Concentrix is a great match if you:

• Fluent, verbal and written in Italian (C1)
• Advanced level of English (B2)
• Strong communication skills: approachable, patient and customer-oriented
• High level of empathy: providing excellent, customer-friendly service is your top priority
• Capable of managing escalation processes and resolving complex issues
• Prior experience as customer support
• Familiarity with omnichannel support (phone, chat, e-mail) and ability to work with many tools at once
• Problem-solving mindset, curious and persistent in resolving issues
• Well-organized and able to stay calm under pressure
• Proficient in using a smartphone, tablet and computers

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
• Competitive salary and performance bonus
• Work in a central location in Porto, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.