Job Title:
Sr Manager WFM
Job Description
Eligibility:
• 12+ years of experience in core WFM management
Key Responsibilities:
- Leadership role managing senior level executives
- Engage in Proof-of-Concept for the WFM Services vertical
- Track and Manage the PnL for his portfolio
- Support/drive transitioning of new clients.
- Partner with client team to develop/deploy innovative solutions.
- Manage all contractual KPI/SLA targets for the account and ensure that accounts are in competitive vendor ranking for your account.
- Manage the WFM Services for the aligned accounts and team for various geographies.
- Responsible and accountable for defining & developing Process Strategy, Tools, & Solutions for delivery of WFM Disciplines (Forecasting, Capacity Planning, Scheduling, Activity Management, Real-time Adherence and Performance Tracking)
- Design and Implement continuous improvement/high impact projects
- Manpower Planning, Scheduling, Transitioning new logos
- Updating & maintaining master trackers
- Preparing and publishing WBRs, MBRs, QBRs
- Preparing PPTs and presentations
- Forecasting knowledge and able to forecast basis different methodologies.
- Data reporting to other departments like Finance , IT Operations etc.
- Creating Interactive Dashboards for Client and Delivery
- Recognize and recommend operational and support improvements for the enterprise
- Understanding of Workload and HC calculations
- Perform financial evaluation using actual performances which involves relevant WFM metrics and contractual targets
- Provide end to end analysis of financial assessment on weekly basis rolling up to the month
- Perform various types of analysis around cost & revenue and create charts / reports as required by the business to present various comparative views for decision making
Location:
MYS Kuala Lumpur Nu Tower 2
Language Requirements:
Time Type:
Full time
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