Job Title:
Senior Solution Architect -Customer Experience -CX
Job Description
We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
#LI-Remote
The Solution Architect position is a pre-sales role that solutions the professional services work required to create contact center automation solutions for clients. You will be a consultant who performs in-depth discovery/due diligence sessions to uncover end-user needs, automation opportunities, business case creation/justification, proposals, and content creation for contracts.
Description
Essential Functions/Main Responsibilities
- Determine most appropriate solution in collaboration with Sales Rep and Sales Engineer, through participation in detailed discussions with clients, RFP/RFI documentation and other solution requests
- Work with the PS leaders and PS team to ensure the creation of a solution
- Develop the solution approach along with the related estimated timeline, ROI models and presentation materials
- Resolve issues affecting the solution, timeline, and resources
- Participate in discussions with Sales and Finance to evaluate pricing strategies and determine the ideal approach and approvals
- Understand and escalate potential risk for all solution components and collaborate with the Solutions Director to identify potential risk abatement alternatives
- Contribute to content for creating the scope of work document.
- Facilities meetings to review pricing, staffing, timelines, contracts, and other presentation materials requiring agreement,
- Attend site visits in multiple locations with Sales Rep and other important members
- Perform research on customers/potential customers and vertical/industry to provide subject matter expert knowledge and identify opportunities to differentiate the Concentrix solution
- Assist Sales Rep in gather the appropriate resources to follow Concentrix protections: Non-Disclosure Agreements, Deal Review, Legal, Security Risk/Controls.
- Improve opportunity management process to enhance team's ability to become more efficient and deliver messaging.
Location:
UK, Work at Home, GB
Language Requirements:
Time Type:
Full time
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