Sr Representative RTA | MID

Location
Queretaro City, Mexico

Job Title:

Sr Representative RTA | MID

Job Description

Professional Summary: Experienced professional with a strong background in forecasting, capacity management, staffing, and resource management. Proven ability to optimize workforce utilization and meet project KPIs through effective scheduling and analysis.

Key Responsibilities:

Delivering forecasts for interactions, processing time, shrinkage, attrition, and other metrics using standard forecasting tools and analysis.
Managing capacity, staffing, and resources for one or more accounts.
Providing guidelines and directions to WFM Schedulers for schedule creation.
Reviewing scheduling outputs before transferring to WFM RTA & Reporting.
Ensuring optimal utilization and occupancy of the workforce to meet project KPIs.
Calculating requirements for all workflows and providing compliant schedules.
Skills:

Forecasting and Analysis
Capacity Management
Resource Management
Scheduling and Workforce Optimization
KPI Achievement
Standard Forecasting Tools
Professional Experience:

WFM Specialist Company Name | Location | Dates of Employment

Delivered accurate forecasts for various metrics.
Managed capacity and resources for multiple accounts.
Directed WFM Schedulers and reviewed scheduling outputs.
Ensured compliance with guidelines and regulations.

Objective: Dedicated Workforce Management (WFM) professional with extensive experience in forecasting, capacity planning, and resource management. Seeking to leverage my skills and expertise to optimize workforce utilization and achieve project KPIs.

Professional Experience:

Workforce Management Planner

Responsibilities:

Key Tasks & Results:

Social Interaction:

Workforce Management Scheduler

Responsibilities:

Key Tasks & Results:

Social Interaction:

Education:

Skills:

Key Values:

Success Factors:

Location:

MEX Queretaro City - Blvd. Bernardo Quintana no. 302 int. 2 Centro Sur

Language Requirements:

English

Time Type:

Full time

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