Job Title:
Risk and Business Continuity Coordinator
Job Description
The Regional Crisis Manager plays a critical role in monitoring, assessing, and responding to potential risks and threats that could impact the business. This position requires a bilingual (Spanish & English) professional with strong communication skills, crisis management expertise, and the flexibility to support a 24/7 environment in case of incidents.
Key responsibilities include gathering threat intelligence, conducting initial incident investigations, managing regional emergencies, and coordinating escalation protocols. The role also involves stakeholder communication, risk assessment reporting, and supporting the development of global crisis management frameworks.
Given the increasing number of incidents and compliance requirements, this role is essential for enhancing threat intelligence capabilities and ensuring business continuity.
Must-Have Requirements
• Availability & Flexibility: Must be flexible to address regional needs in a 24x7 environment. While constant online presence isn’t required, immediate support during incidents is crucial.
• Bilingual (Spanish & English): Strong communication skills and the ability to interact clearly with regional leadership.
• Crisis & Threat Intelligence Expertise:
• Gather intelligence from live satellite imagery, social media platforms, media reports, and trends.
• Provide threat intelligence to assess potential risks to the business.
• Perform initial incident investigations to assist the Crisis Management Team.
• Manage regional incidents, emergency notifications, and escalation protocols during crises.
• Act as the communications hub for Global Security Services, coordinating assistance across multiple channels.
• Provide 24/7/365 coverage in a follow-the-sun model, including weekends and holidays.
Responsibilities
• Incident Management & Communication:
• Schedule, lead, and organize stakeholder incident management calls as needed.
• Ensure timely risk assessments and situation reports for stakeholders and business lines.
• Administer and support business and employee crisis response activities, including emergency notification systems.
• Assist in establishing methodologies to address analytical gaps in raw data.
• Deliver metrics and measurements to support program validation and evolution.
• Provide crisis mitigation support and contribute to after-action reporting.
• Compliance & Risk Management:
• Support the development of risk management frameworks, including policies, standards, SOPs, playbooks, and escalation protocols.
• Ensure compliance with Concentrix’s Code of Ethical Business Conduct and all applicable laws.
• Comply with security, data protection, and usage policies.
• Continuous Learning & Industry Best Practices:
• Stay updated with industry best practices through internal and external forums/conferences.
Location:
COL Medellin - Fabricato - Cra. 50 #38a-185, Rincon Santos, Bello, Antioquia
Language Requirements:
Time Type:
Full time
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