Job Title:
Manager II training
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and Key Responsibilities:
- Represent Concentrix in client calls and calibrations.
- Planning of Ramp & Backfill batches.
- Client Interaction with clear view
- Value Add to the client from the process improvement standpoint.
- Work closely with Ops and Quality team to design action plans to bridge Product/process related knowledge gaps.
- Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA (Performance level agreement)
- Responsible for managing retention during training across New Hire batches
- Manage/create process SOPs and training refreshers
- Drive C-Sat & E-sat initiatives to add value to the Process and customer
- Support administrative tasks
- Manage training MIS for classes and other related training work
- Interdepartmental coordination & communication
- Should be able to contribute to process improvements and innovation in the training function
- Update oneself regularly with Company policies & report any Security Incident that is observed
- Keep Company’s and Customer information confidential and not disclose to unauthorized individuals and outsiders
- Willing to work 6 days a week and on rotational shifts in a 24/7 environment. Night shift in scope.
Key Skills and knowledge:
- Excellent communication skills
- Fluent in English
- Proficient in MS Office
- Working Experience in the Travel Industry (Preferred)
- Good people management, Interpersonal skills and Teamwork
- Continuous Process Orientation
- Ability to prioritize
- Ability to meet deadlines
- Detail oriented
- Ability to work under pressure
- Time Management
Qualification:
Graduate
Disclaimer
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
Location:
IND Kolkata - Unitech Hitech, Blk A, Tower AI, 4th Flr
Language Requirements:
Time Type:
Full time
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