Job Title:
Customer advisor with Norwegian for TV streaming provider
Job Description
Job description:
- Provide assistance via phone, email or chat
- Deliver technical support for the streaming company,
- Address contract and billing inquiries thoroughly and efficiently,
- Handle and process customer complaints with empathy and professionalism,
- Serve B2B and B2C clients on inbound calls as first and second line support,
- Deal with outbound calls for administrative tasks eg. gathering feedbacks or late payment calls and similar.
Requirements:
- Service-oriented thinking with focus on customer experience
- Fluency in Norwegian (C1 level), and English written and verbal (B2),
- Administrative and technical knowledge,
- Outstanding communication skills and good listener,
- Minimum 6 months of experience in customer service,
- Willingness to perform soft selling and upselling,
- Availability to work 5 days out of 7 with 8.5 hours long shifts per day (including breaks), between: Mon-Fri 8:00-20:00 and weekends between 10:00-18:00.
Nice to have:
- Experience with CRM system.
We offer:
- Salary: 10.000,00 PLN gross monthly.
- Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
- Embrace an international and diverse work environment that broadens your horizons.
- Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
- Team-building events to foster a collaborative work environment.
- Team leader support at every stage of cooperation.
- Contract of employment or contract of mandate.
Location:
POL Warsaw - Al. Solidarności 171, Building B-3rd Flr
Language Requirements:
English, Norwegian (Required)
Time Type:
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