Job Title:
MERN architect with CTI
Job Description
Full Stack Architect with CTI. The person will be responsible for iX Hero architecture - both frontend and backend. The key focus will be CTI.
Full Stack Architect will be required to drive the architecture of a critical project at Concentrix. We are looking for a person responsible for architecting a project for +500k users from Customer Experience domain. Integration with telephony platforms (CTI) will be one of most important activities. Technology stack includes MERN and Python.
- 12+ years of experience in product development engineering, Architecture & design, Microservices, DevOps, and Cloud.
- Experience with CTI integration, implementation, and troubleshooting
- Experience working with telephony platforms such as Cisco, Avaya, Genesys, or similar, and understanding of call handling, routing, and reporting features.
- Strong understanding of telephony systems, VoIP technologies, and CRM integration along with proficiency in CTI software and APIs
- Hands on experience with Python, MERN, REST API & SDK, SQL, NoSQL (Mongo), Git, K8s, Websockets.
- Well versed with design patterns, API, Microservices, etc.
- Experience architecting high impact, reliable, applications in a responsive design.
- Understanding of integration best practices, patterns, data repositories, infrastructure.
- Analytical mindset and ability to grasp complex topics.
- Proven involvement in creating or leading complex integration projects.
- Collaborating closely with a team of software engineers to deliver complex software solutions.
- Working in an agile environment with business stakeholders, product owner, solutions engineer and other software engineers to review and refine stories and execute on them using excellent engineering practices.
Location:
IND Work-at-Home
Language Requirements:
Time Type:
Full time
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