Job Title:
Customer Service Officer
Job Description
The Advisor II, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.
Embrace Your Potential with Purpose-Driven Impact
At Concentrix, we believe in more than just providing exceptional customer service; we're here to make a meaningful difference in the lives of all the people we interact with. By joining our team, you'll be part of a purpose-driven organisation dedicated to helping all individuals and creating peace of mind for a better future.
We are seeking passionate and dedicated individuals with exceptional customer service skills to join our team.
In this role, you will be the guiding hand for individuals in need, providing them with personalised and expert support to navigate their superannuation journey. Your ability to listen, understand, and respond with empathy will have a direct positive impact on the lives of the fund’s members, ensuring they feel valued and confident in their decisions and situations.
If you're ready to use your skills to contribute to a greater cause and be part of a team that values purpose and impact, we invite you to apply and help us transform the superannuation experience for all members.
What we offer:
Commencement date: 14th April 2025, with multiple commencement dates throughout April
Operational Hours: Monday to Friday 8:00AM – 8:00PM. Daylight savings will affect these hours
Training: Up to 3 weeks of comprehensive paid training, get RG146 trained!
Pay rate: $27.17 + super, penalty rates & incentives
Location: Full-time onsite opportunities Robina delivery centre
$400 incentive upon successfully completing three months of work after finishing training
Key Responsibilities:
First point of contact for customer service and account management
Ability to understand individual customer needs and deliver a personalised experience
Support customers through multiple channels. Commencing on our voice line and potentially being upskilled into digital team, moving towards other channels such as web messaging, smart phone apps, social media enquiries and emails
Work across systems and knowledge base to successfully address customer enquiries
Maintain strict confidentiality while dealing with personal and sensitive information
Who are you?
You believe quality customer service is paramount when dealing with customers. Whilst contact centre experience is advantageous, exceptional customer service skills are a must!
Able to demonstrate empathy and understanding of customer emotions and situations.
Tech-savvy and confident using multiple programs & systems
Passionate about customer service and an excellent communicator
Eager to meet targets and KPI’s.
Inquisitive and enjoy problem-solving
Ability to adapt in a fast-paced work environment
What's in it for you?
Permanent employment with career progression
Opportunity to join for the launch team, providing heaps of development opportunities
Exclusive perks and partnership discounts with well-known brands
Supportive team environment
Free Parking & Vibrant office in central Robina
Reward and recognition initiatives
Free Employee Assistance Program (EAP) for you and your family
An exciting role in an award-winning workplace
APPLY NOW! and embark on a rewarding career journey with us at Concentrix!
*Applicants must be at least 18 years of age, have full working rights in Australia and ability to complete background and police checks.
Concentrix is an equal opportunity employer. Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.
Location:
AUS Gold Coast - Robina Town Centre Dr Lvl2
Language Requirements:
Time Type:
Full time
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