Job Title:
Customer technical support specialist with Czech
Job Description
The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.
Your responsibilities
- Manage and resolve all all inbound and outbound phone calls, emails and chats with precision and care.
- Quickly Identifying and resolving troubleshooting product issues.
- Prepare comprehensive reports that outline technical challenges for service technicians.
- Check and prepare the resolution process of customers' technical issues.
- Assist customers with both warranty and out-of-warranty services, such as Fixed Price Repair, Extended Warranty, and Spare Parts.
Our requirements
- Fluent in Czech (minimum C1 level) and English (minimum B2 level).
- Great interest in new technologies.
- At least 6 months of experience handling claims and consumer complaints.
- Solid understanding of Windows and MS Office.
What we offer
- Employment contract with a full-time position.
- Work in a modern office at Global Office Park, right in the heart of Katowice.
- Comprehensive benefits package, including a MyBenefit cafeteria, private medical care (LuxMed), and life insurance.
- Comprehensive training to fully prepare for the role.
- Free language classes (English & Polish).
- Attractive bonus for recommending your friends to work with us.
Location:
POL Katowice - Global Office Park-Bldg C Flrs 2 & 3
Language Requirements:
Czech (Required), English (Required)
Time Type:
Full time
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