Job Title:
Business Leader - Operations
Job Description
Concentrix is seeking a dynamic and visionary Business Leader to spearhead our endeavours in Ghana. As the appointed Business Leader for our operations in Ghana, you will play a crucial role in ensuring the overall success of our operations and client relationships. You'll be responsible for driving client profitability, operational excellence, and overall client satisfaction by exceeding service level agreements (SLAs) and fostering a culture of continuous improvement.
What you will do in this role
- Oversee the development and ongoing management of internal and day to day Operations and client management.
- Ensure that necessary client communication and support processes are in place to promote confidence in Concentrix products and services.
- Develop, modify and ultimately oversee internal processes for financial control, operations review and change management.
- Establish and manage annual operational plans and expense budgets that support both the business unit plan and the Concentrix corporate plan. Primary focus is on performance and profit whilst also supporting new growth.
- Maintain and continuously develop an organization and structure that most effectively serves the needs of the client, Concentrix employees and shareholders, and enhances operational effectiveness across the entire organization.
- Create and implement strategic customer operation plans that optimize the company’s financial position and resource utilization. These plans must meet client’s requirements by being focused on the timely implementation of superior customized solutions through the creative applications of the Company’s core reusable assets.
- Manage the monitoring and trending of relevant client data to provide accurate operational performance, financial and resource forecast information.
- Client Business Reviews (onsite & remote)
- Responsible for establishing and clearly communicating departmental strategy to management team; providing feedback regarding tactical operations for department including budgeting, goal setting, and managing performance; following organization’s policies and applicable legal requirements; determining and implementing appropriate staffing and customer interaction guidelines for work team(s); and monitoring performance leading to successful results.
Your qualifications
Concentrix is a great match if you have:
- Demonstrated track record of managing a business unit, with particular emphasis on Operations and client management.
- Market driven and client focused.
- Excellent ability to understand client business drivers and objectives.
- Proven ability to manage and lead Enterprise organizations.
- Strong personal presence, decisiveness, leadership skills, and understanding of information systems technology and operations, and the ability to communicate with all levels of large organizations.
- Excellent oral and written communication skills.
- Keen ability to sense and react to client discord in a way that delivers results to the client, by collaborating constructively and acting with exemplary character.
- Demonstrated ability to work in an ambiguous environment.
- Relevant industry/product/service knowledge.
- Skilled in financial management (pricing models, P&L, Budget, forecasting, expense management, etc.)
- Must have proficiency with various software applications including Microsoft Word and Excel.
- Facilitates cross site learning, consistency and speed to green.
- Capacity planning and management.
- Collaborates and teams well with Account Management and client
Location:
GHA Accra - No 18, Castle road North Ridge
Language Requirements:
Time Type:
Full time
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