Job Title:
Sales and Account Specialist
Job Description
Experience the power of a game-changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, as a Sales and Account Specialist you will be part of our team of game-changers making an impact on our project in Automotive industry.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What you will do in this role
The Sales and Account Specialist in the automotive industry is responsible for driving sales of vehicles, parts, or services while managing client accounts to ensure long-term satisfaction and retention. This role requires excellent communication skills, a deep understanding of the automotive products and services offered, and the ability to build and maintain strong, lasting relationships with customers.
Key Responsibilities:
Sales Development and Management:
Lead Generation and Sales:
- Proactively generating new sales leads through various channels such as networking, cold calling, referrals, and marketing campaigns.
- Present and sell automotive products (vehicles, parts, accessories, or services) to individual customers, businesses, or fleet accounts.
- Conduct product demonstrations, explain features and benefits, and guide customers through the purchase decision-making process.
- Provide clients with detailed quotes and pricing options for vehicle purchases, financing, and lease agreements.
Sales Strategy:
- Develop and implement strategic sales plans to meet both short-term and long-term revenue targets.
- Work closely with the marketing team to align campaigns and promotional activities to generate leads and drive sales.
- Stay up to date on market trends, competitor activities, and customers’ needs to identify opportunities for growth.
Negotiation and Closing:
- Negotiate terms and pricing with customers, including trade-in evaluations, vehicle customization options, financing, and extended warranties.
- Close sales and finalize agreements, ensuring that all customer requirements are met and that they have a positive purchase experience.
Account Management:
Client Relationship Management:
- Build and maintain strong, long-term relationships with both new and existing customers, ensuring high levels of customer satisfaction and repeat business.
- Serve as the primary point of contact for assigned accounts, addressing any questions, concerns, or issues that arise post-sale.
- Provide ongoing support and guidance to clients, ensuring they are fully aware of product features, services, and maintenance options.
Account Maintenance:
- Regularly follow up with existing clients to ensure satisfaction, offer additional services or upgrades, and identify new sales opportunities.
- Manage the lifecycle of customer accounts, ensuring clients are aware of upcoming offers, new vehicle releases, and service schedules.
- Act as the liaison between customers and service departments, ensuring timely and satisfactory resolution of any post-sale service or warranty issues.
Client Retention and Growth:
- Develop strategies to retain customers through loyalty programs, service reminders, and exclusive offers.
- Identify opportunities for cross-selling or upselling products and services, such as accessories, maintenance plans, or fleet services.
- Monitor and analyze customer feedback to continually improve account management practices and customer satisfaction.
Market and Product Knowledge:
Product Expertise:
- Maintain in-depth knowledge of all products offered, including vehicles, financing options, and service plans.
- Stay up to date on the latest industry trends, automotive technologies, and competitor offerings to effectively sell and position products to customers.
- Attend product training sessions and stay informed about new models, features, and upgrades.
Market Insight:
- Analyze customer needs, local market conditions, and competitor activities to create targeted sales strategies.
- Gather and report on market trends, customer demands, and competitor pricing to inform sales and account management strategies.
Sales Reporting and Administration:
Sales Reporting:
- Track and report on sales activities, opportunities, and performance against targets.
- Maintain accurate records of sales interactions, quotes, and customer information in the company’s CRM system.
- Provide regular updates to management regarding sales forecasts, opportunities, and pipeline health.
Contract and Documentation Management:
- Ensure all sales contracts, paperwork, and payment arrangements are properly completed and filed according to company policy.
- Coordinate with the finance and legal departments to ensure accurate processing of contracts, vehicle registration, and any financial agreements.
Inventory and Stock Management:
- Monitor inventory levels and work with the inventory or purchasing department to ensure that popular models and configurations are available to meet customer demand.
- Keep track of the delivery schedule for vehicles, ensuring that customers are kept informed about expected delivery dates and any potential delays.
Skills and Qualifications:
- Strong communication and negotiation skills, with the ability to engage and influence customers at all levels.
- Deep knowledge of automotive products, financing, and leasing options.
- Excellent customer service and relationship-building abilities.
- Familiarity with CRM software and sales tracking tools (e.g., Salesforce, HubSpot).
- Strong organizational skills with the ability to manage multiple accounts and sales cycles simultaneously.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Highly motivated, goal-oriented, and results-driven.
- Self-starter with the ability to work independently and as part of a team.
- Strong problem-solving skills and the ability to think on your feet.
- Professional demeanor and appearance, with a strong focus on customer satisfaction.
What's in it for you
- In this role, we offer benefits that help you support your unique lifestyle:
- Full-time indefinite contract
- Performance bonus
- The option to choose from a board range of flexible benefits through MY Benefit Platform
- Medical Subscription
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal opportunity employer.
Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Eligibility to work
In accordance with Romania's law, only applicants who are legally authorised to work in Romania will be considered for this position.
Location:
ROU Bucharest - 63-69 Dr. Iacob Felix Street
Language Requirements:
English (Required)
Time Type:
Full time
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