Sr. Manager, B2B Sales

Summary

The Senior Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

Description

You Have

• 8+ years of inside sales experience with 5 years as an inside sales manager (not renewals or customer success)

• 5+ years of people leadership, team leadership, or team coaching/ mentorship experience

• For the Philippines market, experience selling to Filipino clients or working in the Philippines

• Sales and Sales Management experience preferably in a technology, IT, SaaS, or Human Capital / Consulting

• Track record in both hunting and farming sales

• Expertise in scaling businesses in a high-growth market

• Willingness to coach and provide guidance to team members to improve the sales skills of the team

You Will

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction

• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date

• Be an enabler to remove roadblocks and help the team to resolve challenges to support sales opportunities

• Monitor and lead team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members

• Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories

• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market direction

• Be a point of escalation for our clients and respond promptly to any issues

• Maintain a balanced level of communication with the Sales Director and externally facing client to ensure strategic client relationship is fostered and developed

• Work with client contact on reporting and forecasting

• Ensure team understanding to achieve operating plan targets, sales targets, and client performance targets (CPTs)

• Work with internal functional resources and external partners to develop a coaching platform

• Coordinate team incentives and Sales Performance Incentive Funds

• Partner and build business relationships with all partners to ensure customer expectations are met

• Work with teams and management to improve sales processes and achieve a positive customer experience

• Lead team to buying/renewal process to achieve greater client satisfaction

Our Benefits/Perks:

• Health Insurance with Dental Coverage for Employees

• Paid Time off

• Bereavement Leave

• Life Insurance

• Group Personal Accident Program

• Employee Assistance Program

• Recognition programs

• Wellness Incentive Program

• Learning and Development Programs

Virtual First

Concentrix is a Virtual First company, which means working outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but an Internet connection and a space at home to work is required. While you can work from your home, we do require that you are within a commutable distance (NCR, Cavite, Rizal, Laguna, and Bulacan), of the local office to ensure you can attend when/if required by the company. Also, per PEZA regulations, we are mandated to keep track and record the movement of all company-owned work equipment, thus any movement of this work equipment is prohibited without any prior approval by the management team, including our PH Site Director