Summary
The Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding,
adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.
Description
- Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
- Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
- Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
- Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
- Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
- Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
- Be a point of escalation for our clients and respond promptly to any issues
- Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
- Work with client contact on reporting and forecasting
- Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
- Work with client contact on reporting and forecasting
- Coordinate team incentives and Sales Performance Incentive Funds
- Partner and build business relationships with all partners to ensure customer expectations are met
Important: GC must comply with the Certifications for MS-900 & SC-900. (AI-900 is optional)
Internal Career Path Policies
· The game-changers must have the approval of his or her immediate supervisor to apply for the call.
· Required tenure: 6 months.
· Required performance: KPIs or goals on target for the business unit to which they belong in the last 3-month period (not average).
· Must not have active disciplinary actions.
· The game-changer may participate in only one process at a time.
· Comply with the learning paths of the Corporate University.
· Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call.
· If you were evaluated by the PC psychologist for a vacancy and you were not selected, you must wait at least 2 months to reapply for that same position from which you did not pass
· The process is performed and/or outside working hours, which means that the game-changer should be available in his free time in case we require it.
· Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform.
