Description
💼 Job Title: Operations Manager - European Markets 🌍
📄 Job Description:
Join our dynamic team as an Operations Manager and lead the charge in delivering excellence across multiple European markets! If you're a strategic thinker with a passion for project management and leadership, this role is your opportunity to shine.
🌟 Why You’ll Love This Role:
- Impactful Leadership: Coach and inspire a team of dedicated Team Leaders to exceed client expectations and achieve outstanding results.
- European Adventure: Manage and optimize operations across vibrant destinations including Poland, Austria, Germany, Switzerland, Czech Republic, Slovakia, Croatia, Romania, Hungary, Slovenia, and more to come.
- Innovative Projects: Drive efficiency and growth through meticulous project management, from data analysis to revenue forecasting.
🔑 Key Responsibilities:
- Client Excellence: Analyze Service Level Agreements and implement strategic plans to enhance client satisfaction.
- Financial Mastery: Boost revenue through effective management of billable/non-billable hours, forecasting, and budgeting.
- Team Empowerment: Select, train, and mentor staff, fostering a high-performance culture aligned with company values.
- Operational Management: Oversee attendance, client scorecards, and performance metrics, ensuring seamless operations.
- Relationship Building: Cultivate strong partnerships with client stakeholders and lead business reviews.
- Continuous Improvement: Collaborate with cross-functional teams to drive innovation and implement best practices.
👤 Candidate Profile:
- Experience: Proven experience in call center operations, preferably in international settings.
- Adaptability: Flexible schedule and ability to work from our vibrant Katowice office.
- Leadership: Skilled in coaching, developing action plans, and providing impactful feedback.
- Analytical Thinking: Strong ability to analyze processes, prioritize tasks, and drive results under pressure.
- Communication: Exceptional verbal and written skills, with a knack for engaging presentations.
- Mentorship: Passionate about guiding and developing team members.
- Language Proficiency: English C1+; additional languages are a bonus.
✨ Join us and lead the way to operational excellence in Europe!
