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Responsibilities:
Handling incoming calls in German.
Handling app.
Registering customer requests and building the right relationship with them.
Diagnosing and resolving accepted requests.
Entering data into the system.
Ensuring high quality of customer service.
The main skills we are looking for are:
B2/C1 language skills level for German and B2 language skills level for English.
Good use of PC.
Customer orientation and attention to detail.
High problem-solving capacity.
Excellent communication skills.
Nice to have:
Previous experience in customer service.
Knowledge of networking technologies.
Experience in sales.
What we offer:
Employment based on a labor contract.
Remote work opportunity with Poland.
Base salary: 6300 PLN gross montly. Performance bonus - 500 PLN gross and additional bonuses from the client up to 1000 PLN gross.
Engaging trainings.
Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days.
Talent Development Program: a transparent career paths and promotions.
CNX Academy: with mentoring program.
CNX University: with unlimited online trainings available.
Refer a friend: bonus for recommending a friend up to 4000pln.
Amazing work culture: we celebrate cultural differences among us and have plenty of integration events onsite.