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Retentions Agent

Operations
Location
San Salvador, El Salvador
Language
English
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Summary

Retentions Agent in El Salvador

Description

Build Your Career at Concentrix!

Do you enjoy turning challenges into opportunities? At Concentrix, we’re looking for team members who are great at building trust and helping customers feel confident about staying with us. Your voice makes a difference. 💬

Position:
Customer Retention Specialist
  • Communicate with customers who are considering cancellation or leaving.
  • Identify needs and offer relevant solutions to encourage retention.
  • Document conversations and follow internal processes accurately.
Benefits

✅ Base salary with performance incentives
✅ Paid training and coaching
✅ Stable and inclusive work environment
✅ Professional development and growth paths
✅ Recognition for high performance

Requirements

High school diploma
Strong communication and persuasion skills
Basic computer proficiency
Problem-solving mindset
Availability for rotating shifts

If you’re ready to create better outcomes for customers and grow your career in the process — apply now and join Concentrix!