Technical I, IT Operations
As part of our team you will report to our Manager in IT Operations.
Responsibilities:
Mount and install switches in the IDF and patching the stations.
Perform hardware and software upgrades to peripheral equipment
Attend to break/fix engagement as needed by Situation Management for technology-related problems and issues received from both internal and external clients
Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
Perform site maintenance and safety checks of assigned equipment
Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
Spend between 60% - 70 % of time clearing trouble tickets and work orders promptly.
Make necessary independent decisions to correct errors or discrepancies in trouble tickets.
Complete all assigned, mandatory training within the timeframe provided
Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports
Qualifications:
1+ year of experience working in a call center
CCNA, MCSA, SCCM, BigFix Certifications
Fluency in English
A bachelor's degree in Information Technology, Computer Science, or a related field is a must
Complete all assigned, mandatory training within the timeframe provided
Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports