Summary
The Language Support Center Analyst will be in charge of creating a supportive learning environment that will help students meet their learning goals. Through interesting and diverse methods, the Language Support Center Analyst will teach them the important rules of reading, writing, and speaking in English, oversee their progress by tracking their assignment and exam grades, in order to provide useful feedback. Prepares, plans, schedules and coordinates all aspects of classroom/blended/virtual facilitation/training.
Delivers training in a blended learning environment, on targeted topics such as language skills, communication skills, industry vocabulary, etc., using adult learning theory and accelerated learning techniques.
Collaborates with the Talent Acquisition, Training & Quality and Operations teams to support language upskilling and/or other languages as required.
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Description
Main responsibilities:
1. Training Delivery & Facilitation
- Deliver classroom-based and blended learning sessions using a variety of instructional techniques for diverse audiences and locations.
- Facilitate lectures, hands-on demonstrations, and learning activities while maintaining an engaging and interactive classroom environment.
2. Instructional Design & Preparation
- Prepare training materials, coursework, and supporting activities for technical, customer service, sales, and language training programs.
- Organize classroom content to ensure a structured and effective transfer of knowledge.
3. Language Instruction & Academic Support
- Instruct students on the structure and content of the target language, emphasizing grammar, composition, and sentence construction.
- Adapt instructional approaches to support language acquisition and learner comprehension.
4. Performance Monitoring & Quality Improvement
- Conduct student and operational observations to identify performance gaps.
- Monitor individual progress, modify instructional methods as needed, and ensure the achievement of individual training performance metrics.
5. Administration, Stakeholder Management & Additional Duties
- Maintain accurate student records, including attendance, grades, assessments, and test scores.
- Participate actively in stakeholder meetings with Talent Acquisition, Training & Quality, and Operations teams.
- Support additional responsibilities such as validations, translations, and local projects as required.
Requirements:
Education, Experience & Technical Skills
- Bachelor’s Degree from an accredited college or university, preferably in Languages, Teaching, or Translations.
- At least one year of experience teaching English to adults is a must.
- English proficiency at a C1 level is a must.
- Proficiency in Microsoft Office tools (Excel, PowerPoint, Word, Outlook).
- Basic knowledge of coaching techniques.
Communication, Training & Cognitive Abilities
- Strong verbal and written communication skills, with the ability to clearly articulate ideas, instructions, and feedback to diverse stakeholders.
- Demonstrated passion for training, coaching, and facilitation.
- Strong problem-solving skills, adaptability to new information and technologies.
- Ability to analyze complex situations and develop effective solutions.
Professional Competencies & Work Ethic
- Demonstrated ability to multitask, meet deadlines, and work effectively under pressure.
- Strong attention to detail, self-starter mindset, sense of urgency, and full-time availability.
