Customer Service Advisor

Job Title:

Job Description

Take steps towards a new career today!

Working with us is more than just a job. It’s work you can feel proud of!

About us…

We’re looking for passionate, caring & experienced people to join our team working on behalf of a leading energy company!

• Hourly rate - £12 per hour with additional bonus earning opportunities.
• Work on site based at The Rocket, Newcastle Upon Tyne NE1 3SA.
• Full time permanent role – Contracted to 40 hours paid production, fully flexible between 8.30am-5.30pm Monday to Friday. No weekends!

As an agent, you will be dealing with inbound calls from existing customers., dealing with a range of queries from supporting customers who are moving property, arranging payments, aiding customers who want to switch providers, retaining customers & more. In addition, this is a sales driven role & you will be expected to upsell additional products & services.

What’s in it for you:

• Benefits and discounts with local and national suppliers.
• 28 days annual leave.
• Refer a Friend incentive!
• Pension Scheme: auto enrolment after 92 days employment (if eligible).
• Employee Assist Program: a range of support and resources, accessed free.
• Benefex Employee Savings: access to hundreds of lifestyle savings, free online courses and a selection of wellbeing resources.
• UNUM Dental cover: comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
• Group Life Assurance: open to all UK employees from day 1 of employment.
• Employee Stock Purchase Plan: offered to staff working at Concentrix. The ESPP allows you to buy Concentrix stock (CNXC).

Responsibilities of a Customer Sales Advisor:

• Demonstrating resilience and empathy whist addressing and collecting payments/outstanding balances.
• Up-selling relevant products and services.
• Generating bills and arranging payments.
• Updating account profiles on our in-house systems.
• Maintaining a professional image for ourselves and our clients.
• Assisting our customers and addressing issues on their account to provide support and ensure they stay on supply.

Skills for success

• Minimum of 6-12 months working with customers.
• A resilient nature and determination to achieve goals and targets.
• A passion to provide an excellent level of Customer Service.
• Effective problem solver.
• Strong verbal & written communication skills.
• Ability to navigate computer systems.
• A keen attention to detail & proactive approach to solving problems.

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What are you waiting for?

We are…One Team. One Company. One Concentrix

Concentrix is an Equal Opportunity Employer, and we welcome candidates from diverse backgrounds. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents