Sr. Specialist, Sales Support

Job Title:

Sr. Specialist, Sales Support

Job Description

Reporting to the Sales Manager, the Specialist/Sr. Specialist, Sales Support Specialist will play a pivotal role in supporting the Enterprise Sales and Customer Success teams across South Korea and SEA. You will be instrumental in driving sales renewal rates by managing pre-and post-sales administrative tasks, enabling smooth lifecycle selling.

This permanent position offers an exciting opportunity to join the pioneering Sales Support Desk team in Singapore, while being based at the Kuala Lumpur office. We are looking for individuals who are independent, meticulous, have an eye for large data management and comfortable to manage ambiguity situation while establishing new processes and workflows. Handling confidential information with integrity and escalating complex issues to appropriate channels will be key.

Successful candidates will be the subject matter expert to present accurate sales quotation, review sales contracts, update accounts notes in CRM system, perform customer research, identify high-risk customer accounts, gather and develop sales data mapping to help the sales team overcome customer objections and mitigate risks. Along the way, you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!

Responsibilities

Sales Administration Support

• Relieve internal and external sales teams of pre- and post-sales administrative duties

• Maintain accurate sales quote documentation, including pricing and configurations

• Update customer contact information across CRM and sales pipeline systems

Administrative Tasks

• Process sales orders, enter sales data, and review sales contracts

• Prepare sales quotations, manage invoices, and track documents

• Create sales renewal packages with historical pricing, subscription statuses, and discount data

• Handle sales bookings, including purchase order processing and booking reconciliation

Data Management and Analysis

• Identify renewal opportunities by analyzing data sets and participating in sales cadence meetings

• Investigate sales trends related to downsell or churn and support high-risk renewals using CRM ticketing platforms

Reporting and Standardization

• Prepare sales data documents, generate ad-hoc reports, and drive process standardization to maintain database accuracy

• Perform quality assurance and update process documentation as needed

Client and Stakeholder Engagement

• Act as a subject matter expert, ensuring database integrity and responding professionally to customer and stakeholder queries

Competencies

• Native Korean

• Bachelor's Degree in related field from a four-year college or university with 3-5 Years of Experience preferred

• Fluent in Native Korean and proficient in English (B1/B2 level) to drive business conversations across South Korea and SEA

• 2-5 years of relevant working experience in administrative function with advance knowledge in Microsoft Office (Excel, Word)

• This role will require you to provide administrative sales support to our internal and external stakeholders across South Korea and SEA

• High integrity to manage confidential internal and external client information

• Independent individuals with team-player mindset

• Strong attention to detail and a strong sense of responsibility to manage large and complex data

• Strong sense of accountability to manage high priority escalation

• Demonstrated aptitude to learn and optimize new technology and data

Privacy and Information security

• Adhere security requirements in the process

• Protect the privacy of personal information

Our Benefits and Perks

• Group Term Life Insurance

• Group Health Insurance with coverage for dependents

• Flexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)

• Employee Assistance Program

• Rewards and Recognition Program

• Learning and Development Program

• Fun & Diversity Employee Engagement

Accommodation and Diversity

We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.

Other information

• 5 days work week (Mon – Fri, 9am-6pm)

• KL Office is located at Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur

If this sounds like an interesting opportunity, hit apply!

*Only shortlisted candidates will be contacted.

Location:

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements:

English (Required), Korean (Required)

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents