Customer Service Advisor

Summary

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Description

Step into a Career that Transforms
Are you gifted at connecting with people and adept at turning challenges into solutions? Join us and let your communication skills shine!

Why Join Us?
Concentrix is expanding our vibrant Customer Service team at our bustling Bredbury Site. We are seeking team players and go-getters to be part of a global technology and services leader that propels the brands you know and trust.

Your Role:
As a Customer Service Advisor, you'll engage with customers and tackle a variety of inquiries, ensuring each day brings something new. Your expertise will make a meaningful difference, whether addressing billing questions or providing top-notch service assistance.

What You'll Do:

• Serve as the first point of contact, engaging in diverse conversations to understand and address customer needs.
• Offer proactive solutions with empathy, maintaining and enhancing customer experiences.
• Leverage your communication skills to identify and resolve customer issues efficiently.

What We Offer:

• Career Growth: Unlock limitless opportunities for development while forming lasting friendships.
• Comprehensive Training: We provide cutting-edge technologies and continuous support to help you succeed.
• Unique Benefits: Enjoy a £12.25 hourly rate, fortnightly pay, and a 40-hour contract with 28 days paid holiday. Additional perks include discounts at PUREGYM, local and national suppliers, free healthcare cover, and onsite parking.

Your Qualifications:

• Proficient in English communication (oral and written).
• Flexible to work varying shifts, ensuring excellent customer service.
• Eager to learn with a knack for navigating multiple systems.
• Excellent interpersonal skills and computer literacy.

Join the Concentrix Family!
If you’re ready to embark on a career journey filled with growth and opportunity, apply today! Discover why over 440,000+ professionals globally call Concentrix their employer of choice.

Commitment to Diversity:
Concentrix is an equal opportunity employer, fostering a global team united in diversity. We ensure employment practices are free from discrimination, focusing solely on business needs and professional qualifications.