Triage Engineer

Job Title:

Triage Engineer

Job Description

Concentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent and technology. We combine human-centered design, powerful data and strong tech to accelerate CX transformation at scale.

The Catalyst Team is looking for a Triage Engineer to join our full-time team as full-time employee.

Main Responsibilities

• Application Monitoring and Support – Provide support for Prod issues by going through the SOPs, determine the root cause and address accordingly through Splunk and tools, etc.
• Take care of monitor Dashboards and alerts.
• Offshore/nearshore Coordination of activities and pending production incidents
• Work with Tier 2 team to get issues resolved.

 

 

Qualifications:

• At least 4 years of experience in support and monitoring of platforms.
• Will handle customer calls in English and report weekly activities.
• Excellent logic mind.
• Cloud monitoring knowledge (basic knowledge of Kubernetes and containers)
• Proficient Monitoring production applications using Splunk (queries and dashboards), AppDynamics, Grafana.
• Experienced following SOPs and contribute to improvements to prevent major incidents.
• Knowledge of SQL to perform queries to Oracle DB
• Knowledge of Network concepts
• Work on production incidents and provide detailed analysis of the issues.
• Do RCA and provide necessary reporting to stakeholders.
• Learn new technologies and adapt to new requirements.
• Excellent communication skills (inform partners on potential issues and provide updates on trend and important information of issues)
• Work on weekends could happened according to the Shift roster of the month (11:00am to 7pm central time)
• Identify opportunities to improve.

#ConcentrixCatalyst

Location:

MEX Work-at-Home

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents