Job Title:

Travel Support Agent with Russian

Job Description

Travel Support Agent with Russian

We need your expertise!

Be a part of our dynamic team today and help us grow. If you are passionate about travel, this is your role. One of the world’s largest travel marketplaces, our new client makes it easier for everyone to experience the world by offering memorable travel experiences, various transportation options, and incredible places to stay.

We have an exciting new opportunity for a Travel Support Representative to join our diverse team. If you are a customer service-focused individual with excellent communication skills and Russian and English language skills, apply now.

You will deliver high-touch customer care to travelers embarking on worldwide travel, finding solutions for flights, hotels, car rentals, and beyond for their trips.

Do you want standard working time? Not a problem!
Our lines are open from 10:00 a.m. – 7:00 p.m. Mon-Fri to help you achieve an excellent work-life balance!

Core Responsibilities:

• Provide excellent customer service to our clients via the different channels  (inbound calls, outbound calls, email, chat ) and be able to work towards meeting Key Performance Indicators (‘KPIs’)
• Ensure all customer queries are answered, and their concerns are addressed accordingly; demonstrate empathy.
• Maintain basic knowledge of client products and/or services
• Participate in activities designed to improve customer satisfaction and business performance
• Track, document, and retrieve information in the call-tracking database

Skill Requirements:

• Fluent in both written and verbal Russian, and working level in English (B2). (With a basic understanding of related terminologies)
• Strong computer navigation skills, Keyboarding Skills, internet surfing, and PC Knowledge
• A high school diploma with three to six months of relevant experience is preferred.
• Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high-production work environment
• Strong customer service skills, great communicator with the ability to work as a team member
• Ability to rotate shifts as needed

What do we offer?
 

• Fulltime role with standard working hours Monday – Friday from 10:00-19:00
• Competitive salary
• Permanent Work at Home
• Medical insurance
• Life insurance
• Performance bonus
• Internet allowance
• Meal vouchers
• Various career development opportunities
• Holiday pay
• Team and Concentrix events

Experience the power of a game-changing career. 

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use daily — improve their businesses with technology and integrated solutions in over 70 countries. We’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.

Location:

GEO Tbilisi - Vake Plaza 7th & 8th Flrs, 72a Ilia Chavchavadze Avenue, 7th & 8th Flrs

Language Requirements:

Time Type:

Full time

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