Customer Service Advisor

Summary

Description

Are you skilled in sales and passionate about customer service? Join Concentrix to support a top telecommunications provider. You'll handle calls from pay-as-you-go customers experiencing trouble with topping up, resolve their issues, and seize the opportunity to enhance their experience by transitioning them to flexible contract plans as an upsell. Identify needs, present solutions, and ensure a smooth transition. If you excel in a sales-driven environment, we'd love to hear from you!

Key Responsibilities:

• Customer Issue Resolution & Support: Deliver exceptional service by efficiently resolving customer issues, specifically those related to trouble with mobile top-ups. Ensure their satisfaction by understanding and addressing these immediate needs, thereby fostering long-term customer relationships.
• Sales Opportunities & Upselling: Utilize effective questioning techniques to gain deep insights into customer needs. Leverage these insights to upsell and recommend contract-based solutions over pay-as-you-go options, aligning with customer goals and enhancing their overall experience.
• Target-Driven Sales: Thrive in a dynamic, target-oriented environment where curiosity, resilience, and resourcefulness are essential. Focus on achieving sales targets by providing detailed, tailored solutions swiftly, and promoting products that align with customer needs.

Qualifications:

We're looking for sales-oriented individuals who excel in building strong customer relationships and expertly aligning product offerings with customer needs for successful upselling. Ideal candidates have a background in sales or have thrived in target-driven environments. Key skills include:

• Proven ability to deliver exceptional customer support and efficiently navigate multiple systems.
• Strong problem-solving abilities combined with meticulous attention to detail.
• Patience and resilience are essential to excel in this dynamic role.
• Exceptional communication skills, capable of asking insightful questions to reveal customer needs and uncover sales opportunities.
• Versatility in adapting to and connecting with a diverse range of customer profiles, ensuring a positive experience with every interaction.

Training & Development:

Our trainers are dedicated to ensuring your success by providing all the tools and guidance you need. You'll start with a comprehensive training program on our systems, products and features, followed by a supportive nesting period. After nesting, you'll receive ongoing on-the-job training and continuous support to promote your growth and development.

Why Join Us?

• Permanent 40-hour per week contract, Monday-Sunday (5/7 days) between 8am-9pm
• Convenient location, at Central Business Park, Larbert
• Annual salary of £25,480 paid monthly
• Uncapped bonus opportunity, average earnings of around £350 PCM with top performers reaching up to £1000 PCM currently.
• Exclusive discounts on broadband, mobile, TV channels, and more, including family & friends deals 

If you’re passionate about helping others and skilled at discovering opportunities, this role offers a rewarding career with substantial bonus potential. Engage with customers to understand their needs, provide solutions, and enhance their service experience. Every conversation is a chance to make a difference and boost your earnings through successful contract migration and customer satisfaction.

Concentrix is a Disability Confident and equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.