Account Manager with French language

Job Title:

Account Manager with French language

Job Description

At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.

We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.

Duties and Responsibilities
• Ensure client’s customers are consistently satisfied with the client’s products and 
services, and resolve escalated issues
• Achieve revenue-based quotas based on successful management of client accounts and 
supporting processes to meet operational needs and growth objectives
• Evaluate the client's customer needs and propose potential solutions
• Serve as a single point of contact for the client customer and may coordinate the work of 
client service teams
• Utilize data to successfully remediate customer concerns/roadblocks prohibiting satisfaction
• Manage external competitive pressures and effectively handle objections
• Work with multiple stakeholders, building effective relationships with decision-makers at 
all levels
• Responsible for managing sales territory and achieving monthly quotas
• Negotiate skillfully in tough situations
• Identify risk and barriers to success; develop contingency plans when necessary
• Identify opportunities for additional product or service sales
• Use data to help influence buying/renewal process 

Qualifications
• Demonstrated ability to effectively communicate in a fast-paced environment while developing positive relationships 
• Proven track record of success in sales or account management
• Passion for exceptional customer experience and sales
• Aptitude to learn and optimize new technology and data 
• Problem-solving skills
• Excellent knowledge of Microsoft Office programs 
• Excellent verbal and written communication skills
• Ability to prioritize and multi-task in a time-sensitive environment
• Ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences
• Professional and polished demeanor

Requirements:
• Fluent in French
• Bachelor’s degree preferred 
• 6+ years working in a sales or account management preferred
• Experience in high volume calling preferred
• Experience working with Salesforce.com or similar CRM preferred

Location:

BGR Sofia - Advance Business Center

Language Requirements:

Time Type:

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