BI Supervisor

Job Title:

BI Supervisor

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and
your community.

We are looking for a Supervisor, Business Intelligence to join our team. Today.

We are Concentrix (formerly ServiceSource International PH). We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.

The future team lead our regional Business Analysts. In this role, you will be responsible for mentoring and managing a team, focusing on data management and basic automation. You will work closely with various tools, including Google Sheets and Google Analytics, and will contribute to our data-driven decision-making processes.

You Will:

• Team Leadership: Lead and mentor a team of Business Analysts, fostering a positive and collaborative working environment.

• Data Management: Oversee data management processes to ensure accuracy, consistency, and accessibility of data across teams.

• Analytics Tools: Utilize Google Analytics, Google Sheets, Looker, and CRM tools like Salesforce to gather insights and support strategic decision-making.

• Reporting: Develop and maintain comprehensive reporting structures to track performance metrics and data trends.

• Automation: Identify opportunities for basic automation within data management processes to enhance efficiency.

You Have:

• 1-2 years of experience leading and managing people.

• A minimum of 3 years of overall experience in a data-driven, reporting, and analytics environment.

• Strong proficiency in Google Analytics tools, with advanced skills in Google Sheets.

• Experience with Looker for data visualization and reporting. Familiarity with CRM tools, particularly Salesforce.

• Experience in basic automation and data management techniques.

Our Benefits/Perks:

• Health Insurance with Dental Coverage for Employees – extended to two (2 dependents)

• Paid Time off

• Birthday Time Off

• Bereavement Leave

• Life Insurance

• Group Personal Accident Program

• Employee Assistance Program

• Volunteer Time Off, paid time yearly to volunteer with an organisation of your choice.

• Rewards and recognition programs

• Wellness Incentive Program

• Learning and Development Programs

Virtual First
Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but Internet connection and a space at home to work is required. While you have the ability to work from your home, we do require that you are in a commutable distance (NCR, Cavite, Rizal, Laguna and Bulacan), of the local office to ensure you can attend when/if required by the company. In addition, per PEZA regulations, we are mandated to keep track and record the movement of all company-owned work equipment, thus any movement of these work equipment are prohibited without any prior approval by the management team, including our PH Site Director

Location:

PHL Makati City - Ayala North Exchange

Language Requirements:

English (Required)

Time Type:

Full time

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