Job Title:
Sr. Operations Manager
Job Description
The Sr. Operations Manager is responsible for: **Strategic Oversight**: Lead and execute operational strategies, manage resources, and optimize processes to achieve organizational goals and enhance efficiency. **Team Leadership and Quality Control**: Direct a team, ensure product/service quality, manage budgets, and maintain compliance with a focus on continuous improvement.
KEY ACCOUNTABILITIES
- Strategic Planning**: Developing and implementing operational strategies to achieve the company's goals and objectives.
- Team Leadership**: Managing and leading a team of operations staff, providing guidance, coaching, and performance evaluations.
- Process Improvement**: Identifying areas for process optimization and efficiency enhancements, and implementing improvements to increase productivity.
- Resource Allocation**: Managing budgets and allocating resources effectively to meet operational needs while controlling costs.
- Quality Control**: Ensuring that products or services meet quality standards and customer expectations.
- Risk Management**: Identifying and mitigating operational risks, including those related to safety, compliance, and security.
- Vendor and Stakeholder Management**: Collaborating with vendors, suppliers, and other stakeholders to maintain strong relationships and optimize partnerships.
- Data Analysis**: Analyzing data and key performance indicators to make informed decisions and drive improvements.
- Reporting**: Providing regular reports and updates to senior management on operational performance and outcomes.
- Compliance**: Ensuring that the company complies with relevant regulations and industry standards.
- Customer Focus**: Maintaining a customer-centric approach to meet customer needs and resolve issues promptly.
- Technology Adoption**: Evaluating and implementing technology solutions to enhance operational efficiency.
- Emergency Response**: Developing and implementing contingency plans to address unexpected operational disruptions or crises.
- Continuous Improvement**: Fostering a culture of continuous improvement within the operations team.
- Communication**: Effective communication with internal teams and external partners to ensure alignment and smooth operations.
REQUIRED SKILLS
- Bachelor’s degree preferred
- Strong communication skills, both written and verbal
- Proficient in Microsoft Office
- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
- Ability to mentor, coach and provide direction to a team of employees
- Self-starter, sense of urgency, and works well under pressure
- Ability to foster a sense of professionalism and relationship building for self and team
- Results and detail Oriented
- Strong data analysis and self – driven individual
- Strong problem solving and critical thinking skills
- Ability to present complex information to a variety of audiences / Strong teamwork
- Ability to create important level presentations for clients
Location:
MEX Merida - Calle 60 #1 Av. PROL. PASEO MONTEJO LOCAL B113 PLAZA COMERCIAL THE HARBOR
Language Requirements:
Time Type:
Full time
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