Description
Job Overview:
As a Client Success & Deployment Lead you will be at the forefront of delivering exceptional client experiences by combining your expertise in analysis, project management, and client success. You will play a pivotal role in deploying our solutions, driving product adoption, and fostering strong client relationships to support business growth and innovation.
Key Responsibilities:
- Client Engagement & Satisfaction: Build strong, lasting client relationships to deliver client satisfaction, increase product adoption, and maximize usage.
- Deployment & Technical Support: Lead solution deployments and platform integrations, demonstrating SME-level proficiency to troubleshoot and resolve or coordinate resolution of product issues.
- Outcome Tracking & Insights: Analyze data to monitor client satisfaction and ensure expected results are achieved, providing valuable insights into continuous improvement.
- Use Case & Visualization Management: Identify relevant use cases, set up categories, and develop comprehensive visualizations and reports to address client-specific needs.
- Project Management & Coordination: Manage project initiatives, ensuring they align with client needs and support strategic goals of both the client and the company.
- Growth & Advocacy: Identify new opportunities for product growth and advocate for enhancements based on client experience and needs.
Skills & Qualifications:
- Analytical & Strategic Thinking: Ability to analyze data, think critically, solve complex problems, and drive strategic initiatives that align with business objectives.
- Technical Proficiency: Skilled at simplifying product intricacies and supporting deployment; prior technical SME and product architecture experience preferred.
- Data-Driven Decision Making: Proven experience in value attribution and measuring ROI from business metric analysis to derive actionable insights.
- Effective Communication: Skilled in creating compelling presentations and communicating effectively with diverse stakeholders.
- Collaboration & Ownership: Work collaboratively within a team while taking ownership of individual responsibilities.
- Contact Center Knowledge: Familiarity with contact center operations and industry metrics to inform client strategies.
- Adaptable & Forward-Thinking: Demonstrates initiative and adaptability in a dynamic, evolving environment.
