Izvēlne
Aizvērt
NZSL Team Leader
Auckland | Full-time | Hybrid options available
Lead with purpose. Champion accessibility. Make a meaningful impact.
Concentrix is proud to support NZ Relay, delivering accessible and inclusive services for across Aotearoa. We’re now seeking a NZSL Team Leader to lead, support, and inspire a team of NZSL Interpreting Agents, ensuring exceptional service delivery and a strong, culturally responsive team environment.
This is a rewarding leadership opportunity for someone who thrives in people leadership, understands the importance of accessibility, and is passionate about delivering high-quality services that truly make a difference.
About the Role
As the NZSL Team Leader, you will play a pivotal role in overseeing day-to-day operations, collaborating with the Deaf community, managing rostering, and supporting team wellbeing. You’ll work in close partnership with the Deaf Quality & Promotions Advisor, ensuring cultural competency, service excellence, and strong engagement with the Deaf community.
This role blends hands-on operational leadership with, people management, user engagement and stakeholder collaboration.
What You’ll Be Doing
Lead & Inspire
Motivate and supporting a team of NZSL Interpreting Agents to achieve performance and service standards
Provide regular feedback, performance coaching, and recognition
Create a positive, inclusive and engaged team culture
Operational Excellence
Oversee daily workflow, rostering and staffing coverage
Manage unplanned leave impacts and service continuity
Monitor utilisation, productivity and performance metrics
Support recruitment, onboarding and team development
Quality, Compliance & Risk
Ensure compliance with contractual, security and quality standards
Manage attendance, conduct performance monitoring and support disciplinary processes where required
Contribute to cost-effective service delivery
Stakeholder & Community Engagement
Build strong relationships with internal teams, clients and community stakeholders
Support outreach, promotional and engagement activities
Provide accurate reporting and operational insights
What You’ll Bring
Essential
Leadership or supervisory experience
Strong understanding of NZSL interpreting work and/or experience in the Deaf sector
Confidence managing performance, escalations and operational challenges
Excellent communication and organisational skills
A genuine commitment to accessibility, inclusion and culturally informed service delivery
Highly Desirable
Fluency in New Zealand Sign Language (NZSL)
Experience in rostering, workforce management, or service operations
Knowledge of NZ Relay services and Deaf community needs
Confidence using digital tools, reporting systems and content platforms
Why Join Concentrix?
Make a meaningful impact in an essential, community-focused service
Work in a collaborative, inclusive and purpose-driven environment
Enjoy flexibility through agreed hybrid working arrangements
Be supported by experienced leaders and a values-driven organisation
If you’re a supportive, calm and culturally responsive leader who is passionate about accessibility and people leadership, we’d love to hear from you.
Apply now and help shape the future of accessible communication in Aotearoa.