Summary
Your Typical Day:
As an Online Sport Support Consultant, your role will involve providing customer assistance via incoming calls, live chat, email, and social media channels. You'll serve as a reliable consultant to our customers, offering prompt and effective solutions to questions regarding account setup and verification, sign-in problems, financial matters, as well as general guidance on navigating the platform and resolving any technical issues.
Description
Key Responsibilities:
- Trusted Advisor: Serve as a knowledgeable consultant for customers in the sports industry.
- Query Resolution: Respond quickly and efficiently to customer issues, inquiries, complaints, and comments via multiple channels.
- Clear Communication: Build sustainable relationships and trust with customers through open and interactive communication.
- Excellent Customer Service: Provide exceptional service, ensuring customers are satisfied with the solutions provided while adhering to company policies and procedures.
- Process Optimization: Offer feedback and recommendations to optimize internal processes.
What You Need:
- Fluency in Czech (Native), both written and verbal
- Good command of English, both written and verbal
- Excellent communication skills
- Interest in sports
- Good typing and computer skills (MS Office applications)
- Ability to explain complex concepts clearly and concisely
- Organizational, decision-making, and analytical skills
- Team player with a positive attitude
- High school diploma or equivalent
- Previous experience in a customer service center is an advantage, but not required
- Availability to work on preferred shifts (rotational 24x7 or night shifts only or 12hrs per day- 3 days at work, 3 days off or 7.5 hrs per day- 4 days at work, 4 days off)
What You Can Expect from Us:
- Full-time
- Competitive salary of 1500 Euro with monthly performance-based bonus (up to 100 Euro); additional payment for late, weekend and night shift hours
- Benefit package
- Convenient office location
- Comprehensive initial training and onboarding (fully paid)
- Continuous training and upskilling programs through Concentrix University
- Professional Development and Career Navigation programs to support your career growth
Experience the Power of a Game-Changing Career:
Are you looking for what’s next? Join us, a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries. We’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.
Send us your CV now to open the door to new career opportunities! We look forward to meeting you.
