Telecom Support Engineer II (TCF)

Job Title:

Telecom Support Engineer II (TCF)

Job Description

The Telecom Support Engineer II, Call Routing will have a professional background in telephony and/or call routing using the Avaya platform, as well as experience with carrier network provisioning and routing. This position will work with such applications as AT&T Business Direct, AT&T Route IT, Avaya Call Management System (CMS), Avaya Communication Manager, Avaya Site Administration, Sprint’s Customer Control Tool (CCT) and Verizon’s Toll Free Network Manager (TFNM).

• Performs PBX level call flow provisioning and scripting
• Performs carrier network provisioning and routing of toll free numbers
• Provide support and administration of Avaya CMS platform
• Support effective completions of call routing service request
• Supports the problem management process
• Support new projects and initiatives via multiple intake processes
• Maintains accurate routing documentation for each project and client
• Works closely with both our internal and external clients to test/modify calls. 
• Interacts with our Carrier service providers (AT&T, Sprint, Verizon, Orange, etc.), Individual will instruct the carriers how to configure call flows/treatments within the carrier, at which point they work with the clients and carriers to ensure the configurations are done correctly.

Location:

CAN, NS, Work-at-Home

Language Requirements:

English (Required)

Time Type:

Full time

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