Job Advert
Are you driven by excellence, meticulous in your work, and proud of your dedication? If your answer is "yes," then a IT Operations Manager Associate role at Concentrix is your next career move. With your significant experience of managing technical support services, you will take responsibility for managing SSC support and delivery to support business objectives.
Show us your strong leadership and teamwork experience with the ability to influence, challenge and contribute to the efficiency of the ways of work in a dynamic environment. Apply today!
What you’ll be doing
- Leading, motivating and inspiring In Country IT SSC Teams to deliver a robust and fit for purpose and efficient service to the Webhelp Group and UK Region
- Collaborating with the other Global/Regional IT Teams, designing and delivering the strategy for all areas within SSC Support adding value to business
- Liaising with IT Leaders in different regions to provide efficient SSC support in key areas such Service Desk, Telephony, Network and Security though understanding the objectives and executing plans to deliver to achieve the required SLAs
- Providing expertise enabling the use of effective IT Services through supporting continuous IT Governance
- Aligning SSC support functions to a global standard operating model identifying areas for efficiency and automation
- Ensuring that all activity in IT SSC Support positively contributes to business objectives and are effectively deployed, and adding value for all regions
- Working in partnership with other functions, peers and management across the Webhelp Group to ensure shared best practice, delivery and implementation of all SSC services
What you’ll need
- Minimum 12 years’ IT experience in technical support services
- At least 5 years’ experience managing IT teams
- Experience working with Microsoft technologies, shaping and formulating IT operational and SSC strategic plans
- Demonstrable experience of senior stakeholder management
- Ability to influence, motivate and engage through clear and articulate communication.
- Strong communication, relationship building and problem-solving skills with good attention to detail
- Ability to work in a fast-paced environment and juggle a varied workload without losing sight of priorities
- Good understanding of data manipulation, aggregation, and presentation techniques
- Team player with the ability to contribute and challenge yourself and the team
- Knowledge of project management methodologies (Agile) and best practices
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with the South African law, only applicants who are legally authorised to work in SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.
