Director Operations

Job Title:

Director Operations

Job Description

Essential Functions/Core Responsibilities:
• P&L: Manage P&L of the business operations, including the development
and execution of the overall business strategy.
• Operations: Drive operational improvements for business vertical including
optimizing resource allocation across teams, measuring progress against
business goals.
• Team management: Manage a large, high performance, global team.
Improve organizational efficiencies, build scalable business processes and
infrastructure. Help align delivery capability to pipeline demand. Design
and run scaled operations with a data-oriented approach. Provide vision
and leadership for business.
• Strategy: Build strategy aligned with the growth objectives. Lead crossfunctional
strategic planning activities to plan budgets, expansion plans
and operational plans (service design, operations costs, hiring, etc.).
• Client Satisfaction: Ensure client satisfaction. Become ‘Voice of the
Customer’ Establish strong relationships with clients.
• Business Growth: Support business growth by collaborating with Sales &
marketing across geographies.
• Best practices: Develop and deploy best practices across offerings.
Collaborate across domains to share and understand best practices and
implement where applicable.
• Innovation: Lead innovation & value add efforts
• Compliance: Ensure compliance with all clients regulatory requirements

Location:

MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40

Language Requirements:

Time Type:

Full time

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