Summary
Advisor I - Travel (Vietnamese Speaker), The Customer Service Representative will be responsible for responding to customer inquiries through phone, email, and live chat, providing assistance with travel deals, promotions, and app functionality.
This role involves troubleshooting booking issues, managing accounts, addressing payment concerns, and applying discounts or promo codes. The representative will also help customers understand terms and conditions related to offers and resolve any booking errors, payment discrepancies, or app-related technical issues. Additionally, they will handle escalated issues with professionalism, ensuring a positive and valued customer experience at all times.
Description
Date of joining: 19-Jan-2025
Responsibilities:
- Respond to customer inquiries via various channels (phone, email, and live chat) regarding travel deals, promotions, and general app functionality.
- Assist customers with issues related to booking, account management, payments, and applying discounts or promotional codes.
- Help users understand terms and conditions related to discounts, booking deadlines, or any restrictions associated with promotions.
- Investigate and resolve problems related to booking errors, payment discrepancies, or technical issues within the app.
- Professionally manage escalated issues from customers, ensuring they are addressed quickly and effectively.
- Deliver a friendly and professional customer service experience, ensuring each customer feels valued.
Preferred Qualification:
- Ability to handle multiple tasks simultaneously and efficiently prioritize customer needs.
- Positive attitude, empathetic listening, and patience in dealing with diverse customer concerns.
- Previous experience in customer service, ideally in the travel, e-commerce, or hospitality industry in a plus.
Required Qualification:
- Bachelor’s degree or above
- Native in Vietnamese
- Able to work in shift rotations
- Proven ability to write clearly, speak fluently, and listen actively in English. (CEFR B2 or above)
- Fresh graduates are welcome.
- Fixed term contract
Working shift & schedule:
Benefits:
- Relocation package
- Visa & work permit sponsorship
- KPI & Attendance incentives
- House Allowance
- Insurances
