Customer Service Specialists

Description

Start your new adventure on 24th November 2025!

Are you ready to embark on a rewarding career journey? We are seeking multiple passionate Customer Service Specialists to join our vibrant Contact Centre team in Ballarat, working with one of Australia’s largest superannuation funds.

Why You'll Love This Role:

• Permanent: Full-Time & Part Time -30 hours per week Opportunities: Work onsite with stable employment in a dynamic environment.
• Competitive Compensation: $28.12ph + 12% super + penalty rates, with a quarterly performance incentive scheme.
• Rotating Roster: Monday to Friday from 8am to 8pm, and Saturdays 9am to 5pm. (38hrs over 5 days)
• Comprehensive Training: Benefit from 3 weeks of full-time paid training designed to set you up for success.

Key Responsibilities:

• Customer Engagement: Be the first point of contact, providing exceptional service across various channels including calls, emails, and social media.
• Personalised Assistance: Understand individual customer needs to deliver tailored experiences.
• Emotional Intelligence: Guide customers through their superannuation journey with empathy and resilience.

What's in It for You?

• Career Growth: Experience the power of what’s next with continuous training and support.
• Exclusive Benefits: Enjoy perks, discounts with top brands, and a free Employee Assistance Program for you and your family.
• Supportive Environment: Enjoy free parking, an award-winning workplace, and a supportive team atmosphere.
• Recognition: Be a part of our reward and recognition program.

Who Are We Looking For?

• Customer Service Enthusiasts: No contact centre experience needed, but exceptional service skills are essential!
• Tech-Savvy Problem Solvers: Navigate multiple systems in a fast-paced environment with ease.
• Dedicated Professionals: Achieve targets and KPIs with enthusiasm and integrity.
• Compliance Ready: Must have full working rights in Australia, be at least 18 years old, and pass background checks.

Concentrix is a global leader in customer experience solutions, providing extensive services in over 70 countries. In Australia, Concentrix offers superior customer engagement services with locations in Brisbane, Ballarat, Townsville, and the Gold Coast. The company serves diverse sectors including Superannuation, Banking, Luxury Tech Goods, Federal and State government, and Telecommunications, ensuring high-quality interactions often without you being aware that you are speaking to a Concentrix team member.

We create game-changing career journeys that power our people towards greater opportunities and brighter futures. If you are excited to take on a new exciting new role, APPLY NOW!

Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.