Job Title:
Transformation Manager
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
As a Transformation Manager you will be instrumental in driving digital transformation initiatives and fostering collaboration among key stakeholder groups, including business transformation, customer insights, technology, and operations. You will have a unique opportunity to work with a prestigious client, driving innovation and growth while enhancing experiences across various capabilities.
Responsibilities:
Serve as the Single Point of Contact (SPOC) for effective coordination among stakeholders.
Drive project planning, track progress, and ensure alignment with the transformation vision.
Manage client engagement to facilitate transformation and benefit realization.
Develop and implement Quality Assurance plans to meet performance standards.
Oversee change management and coordinate smooth release planning to minimize disruptions.
Identify and address opportunities for process improvement.
Collaborate with the Insights Lead to analyze customer feedback and identify improvement opportunities through process discovery and journey mapping.
Present insights and gain-share initiatives to stakeholders.
Build and test innovative solutions in a sandbox environment, ensuring thorough validation before live deployment.
Work with customer teams to gather feedback and refine prototypes.
Create deployment plans in collaboration with training and operations teams, providing post-implementation support and updates.
Ensure effective integration of changes with operational teams.
Collaborate across functions to drive innovative solutions that enhance the customer journey through improved online experiences, automation, and new technologies.
Qualifications:
Hands-on experience in transformation programs, particularly within contact center environments.
Strong data and analytical skills, with a focus on digital transformation, design thinking, process design, and re-engineering.
Proficiency in customer journey mapping, Six Sigma, process optimization, and continuous improvement methodologies.
Excellent stakeholder management and communication skills to engage with senior executives.
Familiarity with agile methodologies and product development cycles.
Location:
NLD Tilburg - Professor Cobbenhagelaan 99
Language Requirements:
Time Type:
Full time
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