Job Title:
Technical II, IT Operations
Job Description
Requirements and Skills
• Experience in SCCM and BigFix administration.
• Extensive knowledge of Windows 10, Windows 11, and Windows Server operating systems.
• Advanced scripting skills (PowerShell, VBScript, etc.).
• Experience in project management.
• Excellent communication and problem-solving skills.
• Advanced English (Speaking and Writing) - Will actively participate in meetings with global teams.
• Relevant certifications, such as Microsoft Certified: Modern Desktop Administrator Associate or Windows Server.
• Experience with other endpoint management tools and security solutions.
Responsibilities
• Administration and maintenance of Microsoft System Center Configuration Manager (SCCM) or HCL BigFix for software distribution.
• System updates and security patches.
• Manage IBM BigFix infrastructure to ensure device compliance and security.
• Provide senior-level support for troubleshooting and resolving complex issues related to Active Directory, GPOs, Operating systems, and endpoint management tools.
• Collaborate with IT teams to investigate and resolve critical incidents. Operating System Implementation: Plan and execute operating system deployments, including upgrades and migrations, to ensure seamless system integration and optimal performance.
• Develop and maintain standardized system images for desktops and laptops.
• Process Automation and Improvement: Identify opportunities for process automation and implement scripts to improve operational efficiency.
• Participate in continuous improvement initiatives to optimize the digital workplace. Security and Compliance:
• Ensure all devices comply with company security policies. Implement and monitor security policies through SCCM and BigFix. Documentation and Training:
• Create and maintain detailed technical documentation for system procedures and configurations. Train and mentor junior team members on best practices and new technologies.
• Work closely with other local and global IT teams to plan and implement new clients.
• Communicate effectively with internal stakeholders to understand requirements and provide appropriate solutions.
Location:
BRA SAO PAULO Rua Tagipuru, 906 Barra Funda
Language Requirements:
Time Type:
Full time
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