Job Title:
Specialist I, Governance, Risk and Compliance
Job Description
This role will be focused on governance, risk and compliance of assigned client/customer contact centers. Participate in establishing a program to deter, detect and mitigate risks, including establishing capability to monitor and audit information, evaluate personnel security information, establish employee awareness, driving assurance test and supporting internal and external audits. Consult with Business to ensure balance is maintained with compliance to deliver the best security solution within the contractual, regulatory and CNX standard offering limits. Involvement in technical discussions and solutions to ensure best and the out-of-the-box ideas are disseminated to meet security with business. Responsible for driving assurance tests like the security health check of the program, review of support functions like physical security< IT Ops, Training, Quality, etc. to ensure the Corporate Security Standard is established and measured as per the requirement. Require results to be achieved through direct interaction as well as influencing other internal groups or individuals. Support incidence response and investigations, as required.
- Drive the implementation of customer security requirement, global security directives and guidelines, complement with local security instructions as needed.
- Deploy control measures and conduct periodic testing to deter, detect and mitigate risks/potential fraud
- Facilitate customer audits, assessments and inspections, including pre-audit and post audit deliverables, pre-audit preparations and execution of remediation plans.
- Conduct internal audits/assessments across functions to strengthen the security practice
- Provide update to the leadership with regional updated and progress on security initiatives
- Implementation of global security directives and guidelines.
- Manage security incidents and investigations in accordance with the Information Security Incident Handling Process and Investigation Framework
- Facilitate Quarterly/Annual risk assessments based on business requirements, agreements and activities.
- Provide Business Continuity Management (BCM) subject matter expertise and support local implementation and maintenance activities
- Provide technical support to the enterprise for the information security program
- Drive security awareness activities amongst all personnel at the contact center
- Perform specialized security training for target groups
- Assess threats, risks, and vulnerabilities(Weekly) from emerging security issues
- Perform periodic control testing of security standards and guidelines for system configuration
- Perform and create procedures for system security audits
- Ability to work independently and coordinate cross function at a senior level.
- Build & maintain documentation for all procedures, as required to continually improve levels of service & efficiency and meet quality standards.
Location:
PHL Mandaluyong City - Megamall
Language Requirements:
Time Type:
Full time
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