Job Title:
Backup Support Engineer (Level 2) Helpdesk
Job Description
The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.
Responsible information handling, ensure that backup and recovery systems are operating within defined SLAs
Understanding of the sensitivity of customer data
Identifying risk and communicating if you spot risk
Security Awareness.
Knowledge of security systems such as firewalls, encryption, antivirus, and intrusion detection is preferable.
Proactive individual who anticipates challenges and opportunities, taking initiative to address them effectively
Compliance with ADP's policies and procedures
Handling and protection of ADP's information
Reporting of security events
Implementing appropriate policies and procedures
Creating knowledge articles using the skills learned on the desk to help aid
colleagues.
Completion of instructor lead RCSA qualifications (TBC) – provide in training.
Actioning of restore requests where skill level allows, & escalation of these tickets when
required.
Basic understanding of general IT-related technologies. Networking, Active Directory,
OS-level troubleshooting.
Experience working within an ITIL environment, though being qualified.
Basic understanding of general IT-related technologies. Networking, Active Directory,
OS level troubleshooting.
Experience working within an ITIL environment, though being qualified.
Location:
TUN Tunis - Les Jardins de Carthage
Language Requirements:
Time Type:
Full time2025-05-06
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